Refund Policy

1. Overview

At HeyRepli, we want you to be satisfied with our service. This Refund Policy outlines the conditions under which refunds may be issued for paid subscriptions.

2. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all new paid subscriptions. If you are not satisfied with our service within the first 14 days of your initial subscription, you may request a full refund.

To request a refund, please contact us at support@heyrepli.com with your account email and the reason for your request.

3. Subscription Cancellations

You may cancel your subscription at any time through your account dashboard. Cancellations take effect at the end of your current billing cycle. We do not provide prorated refunds for partial months after the 14-day money-back period.

4. Service Issues

If our platform experiences extended downtime or service issues that materially prevent you from using the service, you may be eligible for a prorated refund or service credit at our discretion. Please report issues to support@heyrepli.com with details of the incident.

5. Non-Refundable Items

The following are not eligible for refunds:

• Subscriptions canceled after the 14-day money-back period
• API usage charges beyond included quotas
• Accounts terminated for violation of Terms of Service
• Custom enterprise plans (subject to separate agreement)

6. Refund Process

To request a refund:

1. Email support@heyrepli.com within 14 days of subscription
2. Include your account email and order reference
3. Briefly describe the reason for your refund request

We will review your request within 3 business days and process approved refunds within 5-10 business days. Refunds are issued to the original payment method.

7. Contact Us

For refund questions or to submit a refund request, please contact support@heyrepli.com.